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30 Day Money Back Guarantee

Hair Hits Haircare 30 Day Money Back Guarantee

Hair Hits Haircare™ wants you to love your hair, so we provide only the highest quality ingredients in our products but if for some reason you aren't satisfied, please feel free to take advantage of our 30-Day Money Back Guarantee.

If for any reason whatsoever you find that you are not completely satisfied, you may return the container(s) within 30 days of receipt for a full refund of the purchase price (less S&H). Refund will be processed upon receipt of product.

                                     
How to Return:


Hair Hits Haircare
Returns Processing
1198 North 10th Street
Noblesville, IN 46060

  • Complete the return form.
  • Please return any unsatisfactory item(s) to us within 30 days of your receipt.
  • Please return the returned item in its original packaging, if possible.
  • You must include a copy of the packing slip that accompanied the item when you received it. Please circle the item(s) you are returning on the packing invoice and select an appropriate reason code for the return.
  • Do not send the product to us via air shipment. Aerosol products in pressurized containers and products containing certain chemicals are restricted to ground shipping.
  • We confirm our receipt of the return via email once we have processed the return.
  • Within 15 days of our receipt of your returned item that is accompanied by a copy of the packing invoice, we will process a credit to the credit card, debit card or gift card that was used to purchase the item(s). In the case of returned gifts, you will need to note on the packing invoice copy that you need to be issued a new gift card for the amount of the return. Please provide your address to ensure that you receive your gift card. Note that shipping charges are your responsibility and will not be refunded when the return is processed unless the item was shipped to you in error, in which case we will refund those charges as well.
  • We recommend shipping your package through trackable shipping method, who offers Delivery Confirmation.

Unfortunately, we cannot give any refunds on orders older than 30 days.

Damaged Shipment

If your shipment is damaged in transit, please keep the original shipping carton and follow these instructions to replace your order:

  1. E-mail customercare@hairhits.com let them know what happened; don't forget to include your order number and contact information.
  2. Within 24 hours of receipt, please call your shipping carrier to obtain a Damage Inspection report.
  3. Request that your shipping carrier return the order to Hair Hits Haircare™ at the address listed on the package. Please do NOT return the order yourself. This will only delay in your transaction.